| Sr. No. |
Particulars of works |
Time duration for work completion |
Concern officers and office address |
| 1. |
Application forms are available on payment of Rs. 50/- |
On working days 10.00 to 4.00 P.M. |
Concern Ward Officer. |
| 2. |
Action on such application. |
Within 7 days. |
Concern Ward Eng. (w.w.). |
| 3. |
Acceptance of connection fees. |
Within 3 days after sanction of Ward Eng. (w.w.). |
Concern Ward Officer. |
| 4. |
Complaint regarding regular water supply. |
10.00 A.M. to 4.00 P.M. |
Concern Ward Officer. |
| 5. |
Supply of water tanker. |
Within 2 to 15 days after application. |
Sectional Eng (w.w.) Ward Office. |
| 6. |
Complaint of contaminated water. |
Within 24 Hours. |
Sectional Eng (w.w.) Ward Office. |
| 7. |
Leakage in water supply water. |
Three days. |
Sectional Eng. Ward Officer. |
| 8. |
Distribution of water supply & low pressure complaint. |
Three days. |
Ex. Engineer Head Office. |
| 9. |
Complaints regarding water bill. |
Within 3 days after receiving complaient. |
Ward Officer. |
| 10. |
Issue of residential, commercial water bill. |
Yearly. |
Ward Officer. |
| 11. |
Issue of truecopy of bill. |
Three days from receipt of fees. |
Ward Officer. |
| 12. |
Disconnection of water connection on consumers request. |
Within 3 days after receipt of arrears application. |
Ward Officer. |
| 13. |
Issue of no demand certificatie & refund of depots. |
Within 7 days after issue of order. |
Ward Officer. |
| 14. |
Restoration of water supply. |
Within 24 hours after payment of outstanding dues. |
Ward Officer. |
